Privacy Policy

Introduction

Imo's Pizza ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at imospizza.com (the "Site"), use our mobile application, or engage with our services, including placing orders for delivery or pickup.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our Site, mobile application, or services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect several types of information from and about users of our Site and services, including:

Personal Information

Personal information is data that can be used to identify you individually. The personal information we collect may include:

• Name
• Email address
• Postal address
• Phone number
• Payment information (credit card details, etc.)
• Delivery instructions
• Order history

Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

• Browser type and version
• Operating system
• IP address
• Device information
• Usage data (such as pages visited, time spent on the Site, etc.)
• Referring website addresses

How We Collect Information

We collect information from you in several ways:

Direct Collection

We collect information directly from you when you:

• Create an account on our Site or mobile app
• Place an order for delivery or pickup
• Subscribe to our newsletter
• Participate in surveys, promotions, or contests
• Contact our customer service team
• Submit a job application

Automatic Collection

We automatically collect certain information when you visit, use, or navigate our Site or use our mobile app. This information may include:

• Usage details, such as traffic data, location data, and other communication data
• Information about your computer, device, browser, and internet connection
• Details of your visits to our Site, including the resources that you access and use

Cookies and Similar Technologies

We use cookies, web beacons, pixel tags, and other tracking technologies to collect and store information about your interactions with our Site and services. For more information about our use of cookies, please see the "Cookies" section below.

Third-Party Sources

We may receive information about you from third-party sources, such as:

• Business partners
• Marketing partners
• Social media platforms, if you choose to link your account with our Site

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Services

• Process and fulfill your orders
• Manage your account
• Provide customer support
• Facilitate delivery or pickup of your orders

For Marketing and Communication

• Send you promotional emails and newsletters (if you have opted in)
• Inform you about special offers, new products, or services
• Measure the effectiveness of our marketing campaigns

To Improve Our Services

• Analyze usage patterns and trends
• Develop new products, services, and features
• Enhance user experience
• Conduct research and analytics

For Legal and Security Purposes

• Detect, prevent, and address fraud, unauthorized access, and other illegal activities
• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect our rights, property, and safety, as well as those of our users and the public

Disclosure of Your Information

We may disclose your personal information in the following circumstances:

Service Providers

We share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Delivery services
• Email marketing providers
• Analytics providers
• Customer support services

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., a court or government agency).

Protection of Rights

We may disclose your information to protect and defend our rights, property, or safety; our customers; or others, including to enforce our agreements and policies.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Cookies

Our Site uses cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Site. Cookies help us provide you with a better experience when you browse our Site and allow us to improve our Site.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the operation of our Site and enable you to use its features, such as accessing secure areas of the Site or making online orders.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors to our Site and see how visitors move around our Site. This helps us improve the way our Site works.
• Functionality Cookies: These cookies enable our Site to remember choices you make and provide enhanced, personalized features.
• Targeting/Advertising Cookies: These cookies record your visit to our Site, the pages you have visited, and the links you have followed. We use this information to make our Site and the advertising displayed on it more relevant to your interests.

Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our Site, and some services may not function properly.

Third-Party Analytics and Advertising

We use third-party analytics services, such as Google Analytics, to help us understand how users engage with our Site. These services may use cookies and similar technologies to collect information about your use of our Site and report website trends.

We also work with third-party advertising companies to serve ads when you visit our Site or other websites. These companies may use cookies and similar technologies to collect information about your visits to our Site and other websites in order to provide advertisements about goods and services of interest to you.

Opting Out

You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

To opt out of interest-based advertising, you can visit the Digital Advertising Alliance, the Network Advertising Initiative, or Your Online Choices (for EU users).

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. We use industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

When we no longer need to process your personal information for the purposes outlined in this Privacy Policy, we will delete or anonymize your information, or if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You may have the right to request access to the personal information we hold about you.
• Correction: You may have the right to request correction of your personal information if it is inaccurate or incomplete.
• Deletion: You may have the right to request deletion of your personal information in certain circumstances.
• Restriction: You may have the right to request restriction of processing of your personal information in certain circumstances.
• Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may have the right to object to the processing of your personal information in certain circumstances.
• Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request in accordance with applicable law.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us using the contact information provided at the end of this Privacy Policy

Please note that even if you opt out of receiving marketing communications, you may still receive service-related communications, such as order confirmations and updates about your account.

Children's Privacy

Our Site and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United Kingdom, and our third-party service providers and partners operate in various countries around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Policy. These safeguards include implementing standard contractual clauses approved by the European Commission for transfers of personal information between our group companies and third-party service providers and partners.

Links to Third-Party Websites

Our Site may contain links to third-party websites or services that are not owned or controlled by Imo's Pizza. This Privacy Policy applies only to our Site and services. We have no control over how third-party websites or services collect, use, and disclose your information. We encourage you to review the privacy policies of any third-party websites or services that you visit from our Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our Site with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If we make material changes to this Privacy Policy, we will notify you by email (if we have your email address) or by posting a notice on our Site prior to the changes becoming effective.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe specified by applicable law.